Biokode support
If something is broken, if you have a question or if you want to suggest an improvement, write to us. A person answers, not a form.
Write to us
Email is how you reach us. Same address for support, privacy and billing:
hello@biokode.appSo we can help you straight away, tell us:
- What you expected to happen and what happened instead, and the screen where it happens.
- Whether you use the app or the web, and on which device (for example, iPhone 15 on iOS 26).
- Roughly when it happened, if it only happened once.
We reply on working days, usually within two or three. Privacy requests have a legal deadline of 30 days, extendable to 90 in complex cases and telling you first (GDPR art. 12.3).
Before you write
Many questions are already answered in the FAQ: how calories are calculated, what the coach does with your data or how to connect Health.
Read the FAQYour account and your data
Here is what we store, under which terms, and how to delete all of it:
About health advice
Biokode is a tracking and habits tool: it does not diagnose, does not treat illness and does not replace a healthcare professional. If a symptom worries you, see your doctor. In an emergency, call the emergency services.